ITO infrastructure services and application maintenance provided by Miratech help achieve smooth performance of corporate IT systems, mitigate disruption risks, and optimize the entailed PMO costs. The company has a successful record of auditing existing IT infrastructures as well as assisting in certifying on international standards.
Miratech Service Catalogue includes:
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audit and consulting on IT services management
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management of server hardware
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server, application and workstation virtualization
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network management (LAN, WAN)
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system and application software management
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information security
Miratech performs, framed within any service, the following tasks:
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hot-line user support, remote administration, on-site inspection carried out by Miratech experts should the issue be not addressed remotely
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individual terms of service are governed by SLA and Service Catalogue. Depending on the needs of the customer, they can contain a variety of servicing models: from remote proactive monitoring and accomplishing the scheduled work to the immediate site visit with the guarantee of not exceeding a specified idle time of equipment
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on-demand, 8/5 and up to 24/7 technical support
Audit and consulting on IT services management
Miratech provides auditing and consulting services on IT service management as well as services on design of unified IT infrastructure monitoring and management systems. Miratech offers licenses that permit licensees to use delivered solutions, and provides its implementation, maintenance and development.
The company’s approach to service provision stems from such world practices as ITIL, COBIT and MOF.
Management of server hardware
Miratech provides services on server hardware management:
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server operation monitoring; malfunction detection and prevention of alarm conditions
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IT infrastructure malfunction detection and recording
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IT infrastructure performance monitoring and resource planning
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equipment and software inventory
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service implementation management
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IT service management
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service provisioning and service activation
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configuration management
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installation and tuning of any application and system software
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automatic software updates (patching)
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server load planning
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corporate platforms (servers) migration while ensuring the continuous availability of services and resources
Server, application and workstation virtualization
A typical server, application or workstation virtualization project comprise the following stages:
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evaluation of project saving rate
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solution architecture development
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installation and implementation
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delivery and deployment of necessary infrastructure: servers, storage devices, network equipment, software (licenses), security tools
Miratech is ready to not only implement solutions, but also to operate and support a specific solution in various modes.
Typically, implementing of virtualization solutions results in:
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optimization of IT system operational costs up to 40 to 50 per cent
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ease of use of IT infrastructure management
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better system security
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better leverage of business
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unified IT infrastructure tailored for better access to corporate applications
Key solutions in use: Citrix XenDesktop, VMware View, Red Hat VDI, Quest + Microsoft.
Network management (LAN, WAN)
Miratech offers services in the following areas:
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operational management of active networking equipment
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configuration management
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change management
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proactive monitoring
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network security
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documentation and implementation of network management systems
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data traffic monitoring
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videoconferencing
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wireless networking
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IP telephony
Miratech offers implementation of system catalogues:
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design and implementation of global unified Active Directory, network services and information security system
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design of Active Directory naming system and DNS services
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development of strategies for delegation of administrative authorities
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development of strategies for implementing group policies
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development of strategies for creating domains
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development of site topology
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development of domain consolidation solutions
Application management
Miratech offers management, support and update services for Microsoft Exchange, Lotus Domino, Oracle Enterprise Business Suite, SAP ERP, JBoss Application Server, IBM WebSphere, Siebel CRM, Microsoft CRM, Microsoft BizTalk, Microsoft SharePoint.
Platforms: Windows, UNIX, AIX, Solaris, HP-UX, Linux, Windows CE, Palm OS, Symbian, Mac OS.
Information security:
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development and implementation of information security systems
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monitoring and analysis of suspicious operations that take place
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data protection
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security access
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data protection against viruses
Cooperation with Miratech benefits customers through:
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overall improvement of IT systems
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increased availability and accessibility of IT systems
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TCO reduction
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risk optimization and legal warranties
