Managed IT Services

Due to growing business demands, a modern IT unit is providing IT capabilities to the business units rather than simply maintaining IT applications and infrastructures. To gain efficiently a competitive advantage, businesses increasingly often deploy outsourcing services, which imply contracting a third party, specializing in the relevant business domain, to carry out organization’s operation activities.

Miratech offers a unique blend of information technology and consulting services based on a broad experience of service delivery execution to the American and European markets. By trusting IT infrastructure maintenance to Miratech, the customer receives strong focus on core business due to cost-effective and responsive IT infrastructure. The ultimate benefit and competitive advantage is greater organizational agility.
 

IT infrastructure and application services from Miratech ensure uninterruptable performance of corporate information systems, mitigate the business continuity risks, and optimize operational and capital IT costs. Terms of service are governed by Service Level Agreement (SLA), which - linked to the needs of the customer - comprises a variety of service delivery models: from accomplishing the regular works to the immediate incident responses with the guarantee of not exceeding a specified down time of equipment and systems. An SLA agreement with Miratech defines, for example: business severity (how critical the service function is for business), urgency (target deadline for incident closure), incident priority level (indicates a relative importance of the incident) and other.

Miratech also offers value-added services (VAS), which include IT infrastructure optimization and equipment hosting.

Depth and breads of outsourcing services from Miratech cover in essence the most or all IT needs today’s organization has: Operational Support, Maintenance, Application, System, and Equipment Management.

Miratech delivers:

Miratech’s technology competences cover:

Customer benefits: